FAQ

Dog toys, cat toys, and everyday pet essentials, including chew and plush toys, fetch balls, silvervine toys, scratchers, grooming tools, wipes, and portable water bottles. Refer to product pages for specifications and contents.

Consider body and mouth size, chewing strength, and play habits. The toy must not be small enough to swallow whole. Contact us if your dog frequently tears toys apart.

No. Supervise use and inspect seams, surfaces, ropes, and attachments. Stop use when cracks, loose parts, or significant wear appear.

Let your cat approach at their own pace. Try short sessions and rotate sounds, textures, or movement. Do not force play. Cats respond differently to silvervine.

Power arrangements vary. Check the product page and supplied instructions, including whether power accessories are included. Ask us before purchase if unclear.

Follow product-specific care instructions. Do not immerse electronic or sound components. Wood and cardboard should not be soaked. Let washable parts dry fully.

Choose a dry, stable, familiar resting or scratching spot. Check the dimensions and replace worn or deformed cardboard.

Do not force the tool through tight or skin-level mats. Work gently with coat growth. Stop at discomfort and ask a professional groomer about severe mats.

Trim small amounts from the tip when your pet is calm, avoiding the quick. Ask a veterinarian or groomer for a demonstration if you are unsure.

Only if explicitly labeled for those areas. Follow ingredients and directions, stop at irritation, and do not flush used wipes.

Discard leftovers, clean washable components as instructed, and dry fully. Check seals, bowl, and food compartment; refresh water regularly.

Contact service@kavirod.com promptly with the order number. Options depend on fulfillment status; wait for confirmation.

Available options appear at checkout. Contact your payment provider if payment fails. Do not send full card details or verification codes to support.

Usually 1–3 business days to process after payment, plus estimated transit of 5–15 business days after dispatch. Shipping costs appear at checkout. See Shipping Policy for details.

Check tracking, your address, reception, and household members. Contact us with your order number for delayed, lost, or delivered-but-missing parcels.

Keep the item and packaging and send an explanation, clear photos, and a video if helpful. Stop use if unsafe. We address confirmed defects or our errors without extra costs caused by them.

Request eligible returns within 30 calendar days after delivery. Contact us first for the return address; the business address is not the default return address. See Return & Refund Policy for conditions and costs.

Approved refunds normally go to the original payment method within 5–10 business days after receipt and inspection, or confirmation that no return is needed. Banks may need extra posting time.