Shipping Policy

FROM OUR COLLECTION TO YOUR DOOR

Thoughtful Products. Clear Delivery Information.

At 𝙏𝙚𝙧𝙫𝙤𝙣𝙙™, we want your shopping experience to feel straightforward from the moment you choose your favorite hair care essentials to the day your order arrives.

Whether you're purchasing a curling tool for your everyday styling routine, a practical hairbrush, or a soft silk accessory for nighttime care, we believe you deserve clear information about how your order is processed, shipped, and delivered.

This Shipping Policy explains our order fulfillment procedures, estimated delivery timelines, shipping charges, tracking information, and how we handle delivery-related concerns.

01 | ORDER PROCESSING & FULFILLMENT

Every Order Starts With Careful Preparation

A smooth delivery experience begins before your package ships.

Once your order has been successfully placed and the necessary payment confirmation has been completed, it enters our fulfillment process.

Order preparation may include verifying the selected products and variants, reviewing order details, arranging available inventory, preparing packaging, and transferring the shipment to the appropriate shipping carrier.

Standard Order Processing Time: To be confirmed — the actual number of business days must be provided before publication.

Processing time does not include shipping transit time. Weekends and applicable public holidays may be excluded from business-day calculations.

Orders containing multiple items, products requiring additional inventory arrangements, or purchases needing address verification may require additional processing.

If an issue affects fulfillment, we will review the circumstances and provide an update when appropriate.

Different product categories, including flat irons, curling tools, scalp massage accessories, and silk hair care products, may have different handling and packaging requirements.

Please make sure your contact details and delivery address are complete and accurate when placing your order to help prevent avoidable delays.

02 | SHIPPING DESTINATIONS & DELIVERY ESTIMATES

Know When to Expect Your Order

Clear estimates help you plan with confidence.

𝙏𝙚𝙧𝙫𝙤𝙣𝙙™ primarily serves U.S. customers shopping for hairstyling tools and personal care accessories.

Available shipping destinations, including eligible countries, regions, and ZIP codes, are determined by the delivery options supported during checkout.

Estimated Standard Shipping Transit Time Within the United States: To be confirmed — the actual business-day range after dispatch must be provided before publication.

If shipping is available outside the United States, estimated delivery times for those destinations should be disclosed separately according to the services actually offered.

Please keep the following in mind:

Order processing time and shipping transit time are separate stages.
Transit estimates generally begin once the package has been dispatched.
Delivery times may vary depending on the destination, carrier operations, weather, holidays, customs procedures, and other circumstances.
Estimated shipping timelines are not guaranteed delivery dates unless an express delivery guarantee is specifically offered.

If your shipment experiences a significant delay, our customer support team can help review the available tracking information and investigate the situation.

03 | SHIPPING RATES & CHECKOUT CHARGES

Know Your Shipping Costs Before You Pay

No guesswork when reviewing your order total.

Shipping charges depend on the delivery options actually offered by our store.

Rates may vary based on your destination, order weight, product quantity, and selected shipping method.

Current Shipping Rate Structure: To be confirmed before publication.

Before launching this policy, the store must clearly identify its applicable shipping arrangement, such as:

A flat-rate shipping fee
Free standard shipping
Free shipping on orders meeting a specified minimum purchase amount
Shipping charges calculated at checkout based on the destination and delivery method

If a free shipping threshold applies, the same minimum amount should appear consistently across the homepage, product pages, FAQ, Shipping Policy, and checkout.

Customers should be able to review applicable shipping charges and their final order total before completing payment.

If customs duties, import taxes, or other cross-border charges may apply, the relevant information will be disclosed according to the actual shipping arrangement and applicable requirements.

04 | FULFILLMENT LOCATIONS & SHIPPING ORIGIN

Transparency About Where Orders Ship From

Our fulfillment arrangements are based on actual inventory and delivery needs.

𝙏𝙚𝙧𝙫𝙤𝙣𝙙™ is owned and operated by Shanghai Chengtongya Network Technology Co., Ltd.

Depending on inventory availability, delivery destination, and fulfillment requirements, orders may be prepared and shipped from applicable storage facilities or fulfillment partners.

The actual shipping origin depends on the fulfillment arrangements for each order.

Serving U.S. customers does not necessarily mean that products ship from a U.S. warehouse. We do not describe internationally fulfilled orders as domestic shipments unless that description accurately reflects their origin.

If items in the same order are fulfilled from different locations, you may receive separate packages and corresponding tracking information.

Unless an individual product listing states otherwise, our published business registration address should not be interpreted as the shipping warehouse for every order.

05 | SHIPPING CONFIRMATION & TRACKING

Follow Your Package Along the Way

Stay informed as your order moves toward delivery.

Once your order has been processed and dispatched, a shipping confirmation is typically sent to the email address associated with your purchase when tracking is available.

Your shipping notification may include:

Order number
Shipping carrier
Tracking number
Available tracking link or instructions
Relevant shipment information

Please note that a tracking number may become available before the carrier completes its first physical scan.

As a result, tracking information may not immediately display the full shipping progress after you receive your confirmation email.

If your tracking status hasn't updated for an extended period, please contact customer support. We'll review the available order information and help investigate with the relevant shipping provider when appropriate.

06 | PACKAGING & PRODUCT HANDLING

Different Products, Different Shipping Considerations

We recognize that hair styling tools and personal care accessories have different handling needs.

Our collections include heated styling devices, everyday hairbrushes, scalp massage tools, and silk sleep accessories. Each category may require different packaging considerations during shipping.

Heated Hair Styling Tools

Flat irons, curling irons, and other electrical styling devices require appropriate attention to their exterior surfaces, electrical cords, connectors, and included accessories during packaging and transportation.

When your order arrives, please inspect the device, power cord, and plug for visible signs of damage before using it.

If you notice damage or anything unusual, do not plug in or operate the product. Contact our customer support team for assistance.

Hairbrushes & Scalp Massage Tools

For products with bristles, comb teeth, or massage points, we recommend checking for visible deformation, breakage, or missing components when unpacking your order.

Silk Hair & Sleep Accessories

Silk bonnets, sleep eye masks, and silk scrunchies should be packaged appropriately for their materials and construction.

After receiving your items, please follow the product-specific care instructions for handling, cleaning, and storage.

Avoid exposing delicate silk accessories to unsuitable heat or harsh washing methods.

If an item arrives damaged, incomplete, or with a noticeable issue, please retain the packaging and contact us for assistance.

07 | SHIPPING ADDRESS ACCURACY

Double-Check Your Delivery Details

Accurate information helps prevent unnecessary delivery delays.

Customers are responsible for reviewing their shipping information before submitting an order.

Please confirm that the following details are complete and correct:

Recipient's full name
Street address and house or building number
Apartment, suite, or unit number, if applicable
City, state, and ZIP code
Contact phone number
Any necessary delivery instructions

If you notice an error after placing your order, contact customer support as soon as possible and include your order number.

For orders that have not yet been fully processed, we'll review whether the information can still be updated.

Once a package has shipped, address changes may be restricted by the carrier's procedures and the shipment's current status. We cannot guarantee that a requested change will be successful.

If a delivery cannot be completed because of an address issue, we'll review the available shipping records and provide assistance according to the circumstances and applicable policies.

08 | SHIPPING DELAYS & DELIVERY ISSUES

When Shipping Doesn't Go as Planned

Unexpected delays happen. We're here to help you understand the next steps.

Shipment timelines may be affected by circumstances such as:

Severe weather or natural disasters
Carrier network delays
Peak holiday shipping periods
Customs inspections or international clearance
Incomplete delivery addresses
Temporary destination restrictions
Other transportation disruptions outside reasonable expectations

If your order is significantly delayed beyond its estimated delivery window, or if tracking information hasn't changed for an extended period, please contact our customer support team.

Include your order number and relevant tracking information to help us review the situation.

Where appropriate, we'll investigate with the shipping carrier or fulfillment partner and share the information available to us.

We do not automatically dismiss reasonable delivery-related concerns simply because a package has already been transferred to a carrier.

09 | LOST, MISSING & DELIVERED PACKAGES

What if Your Package Says "Delivered" but Isn't There?

A delivery scan doesn't automatically resolve every missing-package concern.

If your tracking information shows that your package has been delivered but you haven't received it, we recommend taking these steps:

Verify the delivery address shown in your order.
Check your front door, mailbox, reception desk, or designated package area.
Ask household members, building management, or other authorized recipients whether they accepted the package.
Review any delivery notes or tracking records provided by the carrier.

If you still can't locate your package, please contact customer support with your order number and tracking details.

We'll review the available carrier records, fulfillment information, and circumstances of the delivery.

For confirmed lost packages, misdeliveries, or other shipping issues, we'll determine an appropriate resolution based on applicable laws, store policies, and the outcome of the investigation.

We do not automatically reject a customer's concern solely because tracking shows a "Delivered" status.

10 | DAMAGED, INCORRECT & MISSING ITEMS

Let Us Know if Something Isn't Right

Your order should match what you purchased.

Please contact our customer support team if you notice any of the following upon delivery:

A flat iron, curling iron, or other electrical styling tool arrives visibly damaged.
The product model, color, or variant does not match your order.
A hairbrush, scalp massager, or other accessory has broken parts, visible deformation, or missing components.
A silk accessory has an obvious defect.
One or more purchased items are missing from your shipment.

When contacting us, please provide your order number, a description of the issue, and relevant photos or videos when appropriate.

For electrical styling tools that may pose a safety risk, do not operate or reconnect the device solely to record a video of the defect.

We'll review the circumstances and provide an appropriate replacement, refund, or other solution according to our applicable Return & Refund Policy.

For confirmed shipping errors, damage, or product issues caused by our fulfillment process, we will not require customers to bear unreasonable additional costs resulting from our mistake.

11 | MULTIPLE ITEMS & SPLIT SHIPMENTS

One Order May Arrive in More Than One Package

Different products may have different fulfillment arrangements.

If you purchase a curling tool, everyday hairbrushes, and silk accessories in the same order, the items may be shipped separately depending on inventory locations, packaging needs, or fulfillment arrangements.

This means all items in your order may not arrive on the same day.

If your order is fulfilled through multiple shipments, we'll provide the corresponding shipping notifications or tracking details when available.

A split shipment does not mean that the remaining undelivered items have been canceled.

If you're unsure about the status of an item that hasn't arrived, please contact customer support with your order number.

12 | INTERNATIONAL SHIPPING & CUSTOMS

Additional Considerations for Cross-Border Orders

International deliveries may involve customs and destination-specific requirements.

If our checkout supports delivery addresses outside the United States, international orders may be subject to destination customs procedures, import requirements, and local shipping conditions.

Some shipments may require customs declarations or additional transportation documentation.

Applicable duties, import taxes, and other charges depend on the destination's laws, shipping arrangements, and terms disclosed at checkout.

Where customers are responsible for these charges, we'll provide the applicable information before purchase as required.

We do not use international shipping arrangements as a blanket reason to avoid responsibilities arising from our own fulfillment errors or obligations under applicable consumer protection laws.

13 | WE'RE HERE TO HELP

Shipping Questions? Let's Find the Next Step.

Clear communication matters while you're waiting for your order.

We understand that knowing when to expect your new styling tool or hair care accessory is an important part of your shopping experience.

If you have questions about processing status, delivery availability, tracking information, shipping delays, missing packages, or the condition of an item when it arrives, you're welcome to contact us through the official customer support channels listed on our website.

Please include your order number, checkout email address, and a brief explanation of the issue whenever possible.

For information about eligible returns, refunds, and product-related after-sales concerns, please review our Return & Refund Policy.

From discovering your next favorite styling essential to receiving it at your door, we want the experience to feel informed, comfortable, and straightforward.

𝙏𝙚𝙧𝙫𝙤𝙣𝙙™ — Style Your Everyday.