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When asking about a pet toy, please include the product name and tell us about your pet’s species, size, and play habits. For example, let us know whether your dog frequently tears plush toys or whether your cat prefers chasing, scratching, or quiet exploration.

For grooming and travel essentials, describe your pet’s coat type, how you plan to use the item, and any dimensions, capacity, or operating details you would like to confirm.

These details help us answer your product questions more accurately. For advice about health conditions, dental concerns, skin irritation, or specialized grooming needs, please consult a veterinarian or professional pet groomer.

To check an order, request a shipping update, or ask to change your delivery information, please include your order number, the name and email address used at checkout, and the details you would like us to check or change.

If you need to cancel an order or update an address, contact us as soon as possible. Whether a change can be made depends on the order’s processing and shipping status. Sending a request does not mean that the change or cancellation has been completed.

If tracking has not updated for an extended period, your package appears to be lost, or tracking shows delivery but you have not received it, please contact our support team with your order number and the relevant tracking information. We will help investigate and address the issue based on the circumstances.

If an item arrives damaged, does not function properly, is missing components, or does not match your order, please keep the item and packaging and email us with your order number, product name, a brief description, and clear photos. When helpful, include a short video and photos of the packaging and shipping label.

For electric or sound-producing toys, describe the specific issue, such as the toy not starting or making sound. For grooming tools, water bottles, and other essentials, identify the affected component and explain what happened during use.

If an item has loose parts, sharp damage, or another condition that could affect your pet’s use, stop using it before contacting us. Return, replacement, or refund arrangements depend on the circumstances and our Return & Refund Policy.

The business address listed above identifies the company operating this website. It is not the default return shipping address.

To request a return, please contact service@kavirod.com first. Once your request is approved, our support team will provide the appropriate return address and shipping instructions. Please follow those instructions when sending your return.

For easier follow-up, please keep messages about the same order in one email thread and contact us using the email address associated with your order.

Do not email your full payment card number, payment password, account password, or verification codes. Your order number, product details, and relevant photos are usually enough for us to begin reviewing your request.

For brand partnerships, supplier inquiries, or other business matters, email service@kavirod.com with “Business Inquiry” in the subject line. Please include a brief introduction to your company, your proposed collaboration, and your contact details.