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Payment & Security

A SMOOTHER WAY TO SHOP

Shop Confidently. Pay with Clarity.

From finding the right styling tool for your everyday routine to choosing silk accessories for nighttime hair care, we want every part of your shopping experience at 𝙏𝙚𝙧𝙫𝙤𝙣𝙙™ to feel simple, transparent, and dependable.

Payment security is an important part of that experience.

We're committed to presenting clear product prices, checkout charges, and payment information so you can understand your purchase before placing an order and complete your transaction through the payment services available on our website.

This page explains what you should know about payments, checkout security, and common transaction questions when shopping with Tervond™.

01 | ACCEPTED PAYMENT METHODS

Flexible Options for a Convenient Checkout

Choose the payment option that works for you.

Payment methods accepted by 𝙏𝙚𝙧𝙫𝙤𝙣𝙙™ are displayed during checkout.

Available options may vary depending on your location, order details, and the payment service providers supporting your transaction.

Please review the payment methods shown at checkout and select your preferred available option to complete your purchase.

We do not represent that a particular credit card network, digital wallet, or third-party payment platform is accepted unless that service is actually available through our checkout.

If you have questions about payment availability, you're welcome to contact our customer support team before placing an order.

02 | SECURE CHECKOUT EXPERIENCE

A More Thoughtful Way to Pay

Clear checkout information and responsible payment practices.

We recognize the importance of protecting customer information when browsing products, entering delivery details, and submitting payments.

𝙏𝙚𝙧𝙫𝙤𝙣𝙙™ processes transactions through the e-commerce checkout system configured for our website and the applicable payment service providers.

The transmission, verification, and processing of payment information depend on the checkout platform, payment services, and security measures used for the transaction.

We will never ask you to send your complete payment card number, CVV security code, payment account password, or one-time verification code through ordinary email.

To help protect yourself while shopping online, we recommend the following:

  • Make sure you're visiting our official website at https://tervond.com.

  • Review product names, quantities, prices, and shipping details before submitting payment.

  • Avoid entering payment credentials through unfamiliar or suspicious links.

  • Never share passwords or security verification codes with anyone claiming to be a customer service representative.

  • Keep your order confirmation emails and relevant transaction records for future reference.

If you receive a suspicious payment request, verify it through the official contact channels listed on our website before taking further action.

03 | PRICING & ORDER TOTALS

Know What You're Paying Before You Order

Clear prices. Informed decisions.

We want customers to understand the charges associated with their purchases before completing checkout.

The price displayed on each product page applies to the corresponding item and any selected product options. The final amount payable is the order total presented during checkout.

Depending on your order, the final total may include:

  • Product prices and applicable variant charges

  • Eligible discounts or promotional offers

  • Shipping and delivery fees

  • Applicable taxes based on the delivery address and relevant requirements

  • Any other applicable charges clearly disclosed during checkout

Eligible promotional offers are applied according to their stated terms.

We encourage customers to review their order summary and final total carefully before completing payment.

When purchasing electrical styling tools, including flat irons, curling irons, and other heated devices, please also review the listed voltage, plug type, and intended region of use to help ensure the product is suitable for your needs.

04 | CURRENCY & INTERNATIONAL TRANSACTIONS

Understanding Your Final Payment Amount

Straightforward information for cross-border purchases.

𝙏𝙚𝙧𝙫𝙤𝙣𝙙™ serves customers shopping for hair styling and personal care essentials in the United States, with product prices primarily displayed in U.S. dollars (USD).

The actual transaction currency and final payment amount are determined by the information shown during checkout and by the applicable payment service provider.

If your card or payment account uses a different currency, your bank, card issuer, or payment provider may apply its own exchange rate and currency conversion rules.

Some international transactions may also be subject to additional fees charged by financial institutions or payment service providers.

These fees are not necessarily collected by Tervond™. Whether they apply, and how much they cost, depends on the policies of the relevant financial institution.

If you're paying from a non-USD account, we recommend reviewing your bank's or payment provider's currency conversion and international transaction policies before placing your order.

05 | PAYMENT CONFIRMATION & ORDER PROCESSING

What Happens After You Place an Order?

From successful payment to order confirmation.

Once your payment has been completed and your order has been successfully submitted, an order confirmation is typically sent to the email address provided at checkout.

Your confirmation may include:

  • Your order number

  • Purchased items and quantities

  • Order total

  • Shipping information

  • Applicable delivery details

Please note that completing payment or receiving an order confirmation does not mean your package has already shipped.

Orders must still go through the necessary confirmation, processing, and fulfillment steps.

If additional payment verification, address confirmation, or other order-related information is required, we may contact you using the details provided during checkout.

For order processing times, shipping methods, and estimated delivery windows, please refer to our Shipping Policy.

06 | PAYMENT TROUBLESHOOTING

Having Trouble at Checkout?

A few simple steps may help resolve the issue.

If your payment doesn't go through while purchasing a flat iron, curling wand, hairbrush, or another item, we recommend avoiding repeated payment attempts in quick succession.

Instead, try the following steps.

Double-Check Your Payment Details

Make sure your card information, billing address, and any other required payment details have been entered correctly.

Review Your Account Status

Check whether your payment account has sufficient available funds, transaction restrictions, or an outstanding security verification request.

Check Your Connection and Checkout Session

If the checkout page stops responding, return to our official website and review your cart and order status before trying again.

Contact Your Payment Provider

If your bank or payment service rejects a transaction, the provider may be able to explain why the payment was declined.

Ask Our Team to Review Your Order

If your payment status is unclear, or your account shows a charge but you haven't received an order confirmation, contact our customer support team for assistance.

Before making another payment attempt, we recommend confirming the status of the original transaction to help avoid duplicate orders or multiple pending charges.

07 | PENDING CHARGES & DUPLICATE PAYMENTS

Understanding Payment Holds and Transaction Status

A pending charge doesn't always mean a completed order.

Occasionally, a transaction may appear as pending in your bank account even though your order hasn't immediately been confirmed on our website.

Some banks and payment providers display temporary authorization holds while verifying a transaction. Whether an authorization becomes a completed charge depends on the payment provider's processing procedures.

Please contact us if you notice any of the following:

  • A payment appears on your account, but you haven't received an order confirmation.

  • You believe you've been charged more than once for the same purchase.

  • Your order's payment status doesn't match your bank's transaction record.

  • A payment was declined, but a pending amount still appears on your account.

To help us investigate, please provide your checkout email address, order number if available, transaction date, and payment amount.

If you share a transaction screenshot, please hide your complete card number, unrelated account balances, and other sensitive information.

We'll review the order and payment records available to us and help clarify the situation. The release of bank authorization holds and the timing of related account updates are determined by the applicable financial institution.

08 | CANCELLATIONS & REFUNDS

When Your Order Plans Change

Clear steps for changes, cancellations, and eligible refunds.

If you need to update your shipping address, request an order change, or cancel a purchase after payment, please contact our customer support team as soon as possible.

Whether an order can be changed or canceled depends on its current processing status and the cancellation rules applicable to your purchase.

Orders that have already shipped or been transferred to a carrier may no longer be eligible for direct cancellation. In those circumstances, the next steps may be governed by our return and refund procedures.

If your order qualifies for a refund, we'll process your request according to the applicable store policy.

Approved refunds are generally issued to the original payment method. Processing and posting times may vary depending on the review process, payment service provider, and financial institution.

For information about return eligibility, return shipping responsibilities, refund requirements, and related procedures, please review our Return & Refund Policy.

09 | PAYMENT PRIVACY & DATA PROTECTION

Your Information Deserves Care

Responsible handling of customer and transaction information.

To process orders and provide shopping-related services, we may need to collect and use certain customer and transaction details, including:

  • Your name and contact email address

  • Shipping address and phone number

  • Purchased products, order totals, and transaction records

  • Information needed for order fulfillment and customer support

Depending on the checkout system and payment services used, payment transactions may be processed by relevant third-party payment providers.

We do not ask customers to send complete payment card details or account passwords through ordinary email.

Personal information related to orders, payments, and customer service is handled in accordance with our Privacy Policy and applicable data protection requirements.

For more details about the collection, use, sharing, retention, and protection of personal information, as well as your available privacy rights, please review our complete Privacy Policy.

10 | REPORT A PAYMENT CONCERN

What to Do if Something Looks Suspicious

Stay informed. Protect your information.

If you notice an unauthorized payment, suspicious order notification, impersonation attempt, or another unusual transaction, we encourage you to take appropriate steps to protect your information.

Start by reviewing your order records and payment account, then contact us through the official customer support channels listed on our website.

If you believe your payment card or account has been used without authorization, contact your bank or payment provider promptly to ask about account protection, transaction disputes, or other available safeguards.

Never share one-time verification codes, payment passwords, or other sensitive authentication information with anyone.

We can help review order records associated with Tervond™, but account security controls, chargeback investigations, and certain payment disputes may need to be handled directly by the relevant financial institution.

11 | SHOP WITH PEACE OF MIND

A More Comfortable Shopping Experience, From Start to Finish

Choosing a new hairstyling tool should be something to look forward to.

Whether you're adding a flat iron to your morning routine, discovering a new styling brush, or picking out soft silk accessories for bedtime, we want prices, payment options, and order details to be easy to understand.

At 𝙏𝙚𝙧𝙫𝙤𝙣𝙙™, we value transparent information, responsible transaction practices, and approachable customer support.

Our goal is to help you browse comfortably, choose thoughtfully, and complete your purchase with a clear understanding of your order.

𝙏𝙚𝙧𝙫𝙤𝙣𝙙™ — Style Your Everyday.