Terms and Conditions

BEAUTY WITH CLARITY. SHOPPING WITH CONFIDENCE.

Every Thoughtful Purchase Begins With Clear Expectations

Welcome to 𝙏𝙚𝙧𝙫𝙤𝙣𝙙™.

Whether you're choosing a flat iron for your everyday routine, exploring new curling tools, or adding practical brushes and soft silk accessories to your hair care collection, we want you to feel informed and confident about your purchase.

These Terms and Conditions outline the rules governing purchases made through our website, including order acceptance, pricing, payment, shipping, returns, refunds, product safety, and the rights and responsibilities of both parties.

Please read these terms and our related policies carefully before placing an order.

01 | THE BUSINESS BEHIND YOUR PURCHASE

Official Business Information

Brand / Trade Name: 𝙏𝙚𝙧𝙫𝙤𝙣𝙙™

Official Website: https://tervond.com

Legal Company Name: Shanghai Chengtongya Network Technology Co., Ltd.

Operated By: Shanghai Chengtongya Network Technology Co., Ltd.

Owner: Li Hongtao

Business Address: 2nd Floor, Building 3, No. 1036 Xizha Highway, Nanqiao Town, Fengxian District, Shanghai

Customer Support Email: service@tervond.com

Phone Number: +86 176 8534 9435

Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

𝙏𝙚𝙧𝙫𝙤𝙣𝙙™ is owned and operated by Shanghai Chengtongya Network Technology Co., Ltd.

These Terms and Conditions apply to purchases and related transactions conducted through tervond.com.

For rules governing general website access, browsing, and other non-transactional activities, please refer to our Terms of Use.

Nothing in these terms is intended to limit or exclude any non-waivable consumer rights provided under applicable law.

02 | PRODUCT COLLECTIONS & DESCRIPTIONS

Know What You're Choosing

Understanding a product is an important part of making the right purchase.

𝙏𝙚𝙧𝙫𝙤𝙣𝙙™ offers three main product collections.

HAIR STYLING TOOLS

Our styling collection includes flat irons, curling irons, automatic curlers, hair wavers, and other tools designed for different styling preferences.

HAIR BRUSHES & COMBS

Our brushing essentials include round styling brushes, cushion paddle brushes, precision parting combs, and scalp massage tools.

SILK HAIR & SLEEP ACCESSORIES

Our accessories collection includes silk sleep bonnets, extra-long bonnets, silk eye masks, silk scrunchies, and related personal care essentials.

We aim to provide accurate information about each product's main features, specifications, color, materials, dimensions, and intended use.

Product colors may appear slightly different from their actual appearance due to photography, lighting, screen settings, and other factors.

For important specifications such as size, temperature, voltage, plug type, and fabric composition, customers should refer to the verified information provided on the relevant product page and in the accompanying instructions.

If a delivered product is materially different from its description at the time of purchase, customers may seek an appropriate resolution under our applicable Return & Refund Policy and consumer protection laws.

03 | ELIGIBILITY & ORDER ACCURACY

Accurate Details Help Orders Go Smoothly

Customers placing orders through our website must have the legal capacity to enter into a purchase agreement under applicable law or obtain any required authorization from a parent or legal guardian.

When placing an order, customers should provide accurate, complete, and current information, including the recipient's name, delivery address, contact details, and applicable payment information.

Before submitting your order, please confirm that:

• Your selected products and variants are correct.

• Product quantities match your intended purchase.

• Your delivery address and ZIP code are complete.

• Your email address and phone number are accurate.

• You understand the final order total and applicable charges.

We may take reasonable and lawful steps to verify orders containing incomplete information, details that cannot be confirmed, or unusual transaction risks.

If additional clarification is required, we may contact you using the information provided during checkout.

04 | PLACING & ACCEPTING ORDERS

From Checkout to Order Confirmation

Every order follows a necessary confirmation and fulfillment process.

After you submit an order and complete the applicable payment steps, you will typically receive an automatically generated order confirmation email.

This confirmation acknowledges that we have received your order information. It does not necessarily mean that your products have already shipped.

Orders are processed according to inventory availability, payment confirmation, shipping details, and other reasonable fulfillment requirements.

Where permitted by applicable law, certain circumstances may require us to contact you, modify an order with your agreement, or cancel an order. These may include:

• An obvious pricing error

• Unavailable inventory

• Unsuccessful or incomplete payment

• An undeliverable address

• A reasonably suspected fraudulent transaction

If payment has already been collected and we are ultimately unable to fulfill all or part of your order, we will refund the amount corresponding to the unfulfilled portion in accordance with applicable law and payment procedures.

We will not retain payment while unreasonably refusing to fulfill an order or provide an appropriate resolution.

05 | PRICING, CURRENCY & TAXES

Clear Pricing Before You Buy

Know what you're paying before completing checkout.

Product prices on our website are primarily displayed in U.S. dollars (USD).

The price applicable to your purchase is determined by the relevant product listing and the information displayed during checkout.

Your final order total may include:

• Product prices and selected variant charges

• Applicable promotional discounts

• Shipping and delivery fees

• Taxes calculated according to the delivery destination

• Other charges clearly disclosed before payment

Prices and promotional offers may change as part of normal business operations. However, purchases that have already resulted in a binding agreement remain subject to applicable consumer protection laws and transaction terms.

If an obvious and verifiable pricing error occurs, we will address it according to the circumstances and applicable law, including offering cancellation and a refund where appropriate.

Customers paying with accounts denominated in currencies other than USD may incur exchange-related charges imposed by their banks or payment providers.

For additional details about payment processing, please review our Payment & Security page.

06 | PAYMENT & TRANSACTION VERIFICATION

A Clear and Responsible Checkout Process

Customers may complete purchases using the payment methods actually supported by our checkout system.

Available options may vary based on location, payment service provider, and order details.

Where necessary, transactions may be subject to routine verification or risk screening by applicable payment providers.

If a payment fails, authorization remains incomplete, or the transaction status is unclear, order processing may be affected.

We will never ask customers to provide complete payment card numbers, CVV security codes, payment account passwords, or one-time verification codes through ordinary email.

If you notice a suspected duplicate charge, unauthorized transaction, or inconsistency between your payment and order status, please contact our customer support team promptly and consult your bank or payment service provider where necessary.

07 | AVAILABILITY & ORDER CHANGES

Product Availability and Fulfillment

Product availability is determined by actual fulfillment inventory.

Availability information on our website is updated according to inventory and fulfillment records.

However, occasional discrepancies may occur because of inventory synchronization, order processing, or other operational circumstances.

If a purchased item becomes unavailable or cannot be fulfilled as ordered, we will review the situation and contact you as appropriate.

Depending on the circumstances and applicable law, available options may include:

• Waiting for inventory to become available

• Accepting an alternative product with your agreement

• Canceling the affected item and receiving an appropriate refund

We will not substitute a materially different product without your consent.

If you would like to change a product, quantity, or other order detail, please contact us as soon as possible.

Whether a change can be made depends on the order's current processing status and applicable transaction rules.

08 | FULFILLMENT & DELIVERY

Clear Expectations From Order to Arrival

Shipping arrangements should be transparent, accurate, and practical.

Once an order has completed the necessary confirmation steps, it will be processed according to actual inventory and fulfillment arrangements.

Specific processing times, estimated shipping windows, supported delivery destinations, shipping charges, and tracking procedures are described in our published Shipping Policy.

Order processing time and shipping transit time are separate stages.

Depending on inventory arrangements and delivery destinations, products may ship from applicable storage facilities or fulfillment partners.

International deliveries may involve destination-specific transportation requirements or customs procedures.

If your shipment experiences a delay, becomes lost, arrives damaged, or encounters another delivery issue, you may contact our customer support team.

We will review the circumstances and provide appropriate assistance under the applicable policies and legal requirements.

We do not automatically disclaim our legal delivery or fulfillment obligations simply because an order has been transferred to a shipping carrier.

09 | CANCELLATIONS & MODIFICATIONS

When Your Plans Change

Contact us promptly if you need to update or cancel an order.

Customers wishing to cancel a purchase or modify delivery information should contact our official customer support team as soon as possible and provide the relevant order number.

For orders that have not yet reached a stage where changes are no longer possible, we will review the available options based on actual processing progress.

Once an order has shipped or been transferred to a carrier, direct cancellation or modification may no longer be possible.

In those circumstances, customers may seek an appropriate resolution under the applicable return and refund rules and consumer protection laws.

Cancellation conditions and procedures are governed by the actual policies published on our website.

We do not impose excessive cancellation fees that were not clearly disclosed in advance or that are otherwise unreasonable.

10 | RETURNS, REFUNDS & PRODUCT CONCERNS

Support When Something Isn't Right

Every eligible return should have a clear process.

If you wish to return an item or receive a product that is damaged, incorrect, incomplete, defective, or materially different from its advertised description, you may submit a request through our official customer support channels.

Returns and refunds are handled according to our published Return & Refund Policy and applicable consumer protection laws.

Our return procedures should clearly explain:

• The applicable return request window

• Product condition and eligibility requirements

• How to submit and obtain approval for a return

• The confirmed return shipping address

• Responsibility for return shipping costs

• Refund processing and the original payment method

Returns based on personal preference or a change of mind may be subject to relevant product condition and shipping cost requirements.

For incorrect products, shipping damage, or confirmed product defects, we will review the circumstances and provide an appropriate replacement, refund, or other remedy.

We will not use unfair provisions to shift all responsibility for our errors onto customers.

11 | ELECTRICAL STYLING TOOL SAFETY

Beautiful Styling Starts With Responsible Use

Heated styling tools require careful handling.

Flat irons, curling irons, hair wavers, and other heated styling devices may reach high temperatures.

Improper use can lead to burns, hair damage, or other safety hazards.

Before using an electrical styling product, please:

• Read the instructions supplied with the product.

• Confirm that the voltage and plug type are compatible with your intended power source.

• Keep heated components away from skin and flammable materials.

• Avoid operating non-waterproof electrical tools near bathtubs, showers, or other sources of water.

• Never leave a heated device running unattended.

• Turn off the device after use and allow it to cool before storing it.

• Discontinue use immediately if you notice damaged wiring, unusual odors, overheating, or other malfunctions.

Do not disassemble or modify electrical devices yourself.

These general precautions do not replace the safety instructions included with each product.

Nothing in these terms excludes remedies available to consumers when a product is defective or when applicable law places responsibility on the seller.

12 | PERSONAL CARE & ACCESSORY GUIDANCE

Everyday Care for Different Product Types

Use and care for each product according to its materials and design.

Hairbrushes, scalp massage tools, silk bonnets, eye masks, and scrunchies have different intended uses and care requirements.

Customers should follow the instructions applicable to each product.

Scalp massage tools are intended for general personal care and comfort. They should not be relied on as substitutes for medical treatment for hair loss, scalp conditions, or other health concerns.

Discontinue use if significant discomfort or irritation occurs.

Silk accessories should be cleaned and stored according to their verified material composition and product-specific care instructions.

Avoid unsuitable heat, bleaching agents, or harsh washing techniques.

Certain accessories that come into direct contact with hair, the scalp, or the face may be subject to reasonable hygiene-related return restrictions.

Any such restrictions must be clearly disclosed before purchase or in the published return policy and must comply with applicable law.

13 | PRODUCT QUALITY & CONSUMER RIGHTS

Fair Treatment and Appropriate Product Standards

Product quality and consumer protection both matter.

We aim to supply products that correspond to their main descriptions and to address reasonable quality concerns under our published policies.

If a product arrives visibly damaged, is the wrong model, is missing essential components, or otherwise qualifies for a replacement, refund, or legal remedy, customers may submit a request based on the circumstances.

We may need to review order information, product condition, and relevant supporting details to determine an appropriate resolution.

No return policy, disclaimer, or contractual provision should be interpreted as eliminating consumer rights that cannot legally be waived.

We do not use these terms to exclude legal responsibilities that must be upheld under applicable law.

14 | CONTENT & INTELLECTUAL PROPERTY

Respecting Creative Work and Legal Rights

We respect both our brand content and the lawful rights of others.

Unless otherwise stated, website text, layouts, product presentation materials, branding, and other content that we lawfully own or are authorized to use are protected by applicable intellectual property laws.

Protected content may not be unlawfully copied, commercially misrepresented, distributed without authorization, or otherwise used in a manner that infringes legal rights.

Certain product names, images, trademarks, and third-party materials may belong to their respective rights holders.

If you believe that content on our website infringes your intellectual property rights, please contact our official customer support team with sufficient information to identify the material and the basis of your claim.

We will review relevant reports according to the circumstances and applicable law.

15 | LIABILITY & EVENTS BEYOND REASONABLE CONTROL

Fair Responsibilities and Unexpected Circumstances

We recognize the importance of balancing responsibilities without compromising consumer rights.

We aim to fulfill orders according to product descriptions and published transaction policies and to address shopping-related concerns reasonably.

Certain events may occur beyond our reasonable control, including severe natural disasters, major transportation disruptions, government restrictions, or other circumstances that could not reasonably have been anticipated or avoided.

Such events may affect fulfillment timelines or service arrangements.

If these circumstances arise, we will respond according to the actual impact and applicable law and communicate available solutions where appropriate.

Any limitation of liability applies only to the extent permitted by law and must be interpreted according to the specific circumstances.

Nothing in these terms limits liability for fraud, intentional misconduct, product liability that cannot legally be excluded, or other non-waivable legal obligations.

16 | GOVERNING LAW & DISPUTE RESOLUTION

Resolving Concerns Through Clear Communication

We encourage reasonable solutions and respect applicable consumer protections.

If you have concerns about an order, payment, delivery, return, refund, or product quality, we encourage you to contact customer support first and provide your order number and relevant details.

We will review the available records, applicable policies, and circumstances.

If a dispute cannot be resolved through customer support, the parties may pursue remedies available under applicable consumer protection laws, payment dispute procedures, mediation processes, or legal proceedings.

These terms are interpreted and enforced subject to the laws that actually apply, including mandatory consumer protection requirements.

The specific governing law or dispute resolution provisions should be finalized before publication based on the business's location, target markets, contractual arrangements, and appropriate legal review.

No choice-of-law or dispute resolution provision may deprive consumers of protections that cannot legally be waived.

17 | CHANGES TO THESE TERMS

Keeping Our Shopping Rules Current

We aim to maintain appropriate transparency when our policies change.

We may update these Terms and Conditions to reflect changes in business arrangements, website functionality, applicable law, or service procedures.

Updated terms will be published on our website, along with a revision date where appropriate.

Changes will not be applied retroactively to existing orders in a manner that unreasonably violates applicable law or the terms agreed upon when the transaction was formed.

These Terms and Conditions should be read together with our other policies:

• Shipping Policy

• Return & Refund Policy

• Payment & Security

• Privacy Policy

• Terms of Use

If any provisions appear inconsistent, their application will depend on the relevant subject matter, the terms applicable to the transaction, and governing legal requirements.

Ambiguous provisions should not be used to deprive consumers of their lawful rights.

18 | A MORE THOUGHTFUL WAY TO SHOP

Thoughtful Beauty Essentials, Clear Shopping Expectations

From a flat iron that fits into your daily routine to a brush that helps you create your favorite hairstyle, or a silk accessory that becomes part of your nighttime care, every purchase should begin with reliable information and reasonable expectations.

At 𝙏𝙚𝙧𝙫𝙤𝙣𝙙™, we aim to make shopping for hairstyling tools and personal care accessories more comfortable through clear product descriptions, transparent transaction practices, and responsible after-sales communication.

We respect different styling preferences and value the trust behind every order.

𝙏𝙚𝙧𝙫𝙤𝙣𝙙™ — Style Your Everyday.