Terms of Use

A BETTER EXPERIENCE STARTS WITH CLEAR EXPECTATIONS

Explore Your Style. Browse with Confidence.

Welcome to 𝙏𝙚𝙧𝙫𝙤𝙣𝙙™.

We want to create a clear, convenient, and trustworthy online destination for customers who enjoy everyday hairstyling and personal care.

Whether you're browsing curling irons, comparing different styling brushes, or exploring silk accessories for your nighttime routine, we want you to find useful product information and enjoy a safe, comfortable browsing experience.

These Terms of Use explain the basic rules governing your access to and use of tervond.com, including its content, features, and related services.

Please review these terms before using our website.

01 | WHO OPERATES THIS WEBSITE

Official Business Information

Brand / Trade Name: 𝙏𝙚𝙧𝙫𝙤𝙣𝙙™

Official Website: https://tervond.com

Legal Company Name: Shanghai Chengtongya Network Technology Co., Ltd.

Operated By: Shanghai Chengtongya Network Technology Co., Ltd.

Owner: Li Hongtao

Business Address: 2nd Floor, Building 3, No. 1036 Xizha Highway, Nanqiao Town, Fengxian District, Shanghai

Customer Support Email: service@tervond.com

Phone Number: +86 176 8534 9435

Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

𝙏𝙚𝙧𝙫𝙤𝙣𝙙™ is owned and operated by Shanghai Chengtongya Network Technology Co., Ltd.

These Terms of Use apply to browsing, accessing, requesting information, using customer account features where available, and interacting with other services provided through tervond.com.

Purchases made through our website are also subject to our applicable Terms and Conditions and other transaction policies.

Nothing in these terms excludes or restricts consumer rights that cannot legally be waived.

02 | ACCEPTANCE OF THESE TERMS

A Clear Foundation for Your Online Experience

Understanding the rules helps maintain a positive experience for everyone.

By accessing, browsing, or using our website and related services, you agree to comply with the applicable website rules.

If you do not agree with these terms, please discontinue using the relevant website features.

Where certain features require separate acknowledgment, authorization, or consent, we will provide the necessary information in accordance with applicable law.

Using our website does not automatically mean you agree to receive marketing communications, nor does it mean you waive your privacy rights, consumer protections, or other legal rights.

We may update website features and related rules from time to time. Where material changes require additional notice or acknowledgment under applicable law, we will take the appropriate steps.

03 | PURPOSE OF OUR WEBSITE

Hair Styling, Everyday Care & Practical Shopping Information

Explore essentials designed for different personal styling routines.

𝙏𝙚𝙧𝙫𝙤𝙣𝙙™ is an e-commerce website focused on hairstyling tools and personal care accessories.

Our website allows visitors to explore three main collections.

HAIR STYLING TOOLS

Flat irons, curling irons, automatic curlers, hair wavers, and other tools designed for different hairstyling needs.

HAIR BRUSHES & COMBS

Round styling brushes, cushion paddle brushes, precision parting combs, and scalp massage tools for everyday brushing, styling assistance, and personal care.

SILK HAIR & SLEEP ACCESSORIES

Silk sleep bonnets, extra-long bonnets, silk eye masks, and silk scrunchies designed to complement different nighttime and everyday hair care routines.

Our website may also provide product descriptions, general usage suggestions, shopping carts, checkout features, customer support resources, tracking information, and store policies.

Available features depend on the services actually offered through the website.

General hairstyling advice, personal care tips, and product suggestions are provided for informational purposes. They do not constitute professional medical advice or guarantee that a particular method is suitable for every individual.

04 | ACCEPTABLE WEBSITE USE

Keeping Our Online Store Safe and Fair

Please use our website lawfully and responsibly.

Visitors may browse products, compare styling tool features, review accessory information, submit inquiries, and use available shopping functions for legitimate purposes.

When using our website, you must not:

Attempt to access the website or related systems unlawfully.
Circumvent account, payment, or security measures.
Upload, distribute, or introduce viruses, malicious software, or harmful code.
Use automated systems to collect data in ways that unreasonably disrupt website services.
Impersonate other customers, merchants, or customer service representatives.
Use the website for fraud, phishing, or other illegal activities.
Interfere with other customers' ability to browse, shop, or use the website.
Collect, access, or disclose another user's personal information without appropriate authorization.
Use website materials in ways that infringe intellectual property or other legal rights.

Where permitted by applicable law, we may take reasonable measures to address suspected misuse, including restricting relevant access or investigating security incidents.

05 | CUSTOMER ACCOUNTS & ACCESS SECURITY

Protecting Your Account and Shopping Information

Account security is an important part of responsible online shopping.

If our website offers customer account functionality, visitors may create or access an account through the available registration options.

Users should maintain accurate account information and take reasonable care to protect their login credentials.

If passwords or other authentication methods are used, please do not share them casually with others.

If you notice unusual account activity, unauthorized orders, or suspicious access, contact our customer support team promptly.

Depending on the security features actually implemented, we may review unusual activity to help protect accounts and transactions.

These terms do not remove obligations we may have under applicable law for system defects, unauthorized access, or other matters for which the website operator is legally responsible.

If guest checkout is available, whether you need to create an account depends on the options displayed during checkout.

06 | PRODUCT INFORMATION & STYLING GUIDANCE

Understand Your Options Before You Style

Our goal is to make product information clear and useful.

We aim to provide accurate and understandable descriptions that help customers compare products and understand their intended purposes.

For example, our website may explain:

How different flat irons and curling irons are used.
The general operating features of automatic curlers and hair wavers.
How round brushes and paddle brushes serve different styling needs.
Basic techniques for using scalp massage tools.
General care recommendations for silk bonnets, scrunchies, and eye masks.

This information is intended to support informed shopping decisions. It does not guarantee identical styling results for every customer.

Product performance may vary according to hair texture, thickness, styling technique, environmental conditions, and individual habits.

Technical specifications, including temperature, voltage, dimensions, materials, and other measurable details, should be based on the product's verified specifications and instructions.

If website information contains a material error, we will take reasonable steps to correct it and address any affected purchases according to applicable law.

07 | HAIR STYLING SAFETY INFORMATION

Style Responsibly. Handle Heated Tools with Care.

Good styling habits include safe product handling.

Some products available through our website are electrical styling devices, including flat irons, curling irons, and other heated tools.

These products may reach high temperatures during use.

Always read and follow the instructions and safety warnings supplied with your specific product.

General precautions include:

Confirming that the device voltage is compatible with your local power supply.
Selecting an appropriate temperature according to the product instructions.
Keeping heated surfaces away from skin and materials unsuitable for high temperatures.
Avoiding the use of non-waterproof electrical tools near water or in wet environments.
Never leaving an operating heated tool unattended.
Turning off the tool after use and allowing it to cool before storage.
Discontinuing use if you notice damage, unusual heating, or signs of malfunction.

Children or users who require assistance should follow the product's age restrictions and applicable safety instructions, with appropriate supervision.

These recommendations are general safety reminders and do not replace the official instructions supplied with individual products.

Nothing in these terms eliminates legal remedies available to consumers for defective products or other circumstances in which the seller is legally responsible.

08 | PRODUCT IMAGES & VISUAL PRESENTATION

Helping You See the Details

Product imagery should help customers understand appearance and design.

Our website may display product photos, close-up images, lifestyle scenes, and other visual materials featuring hairstyling tools and hair care accessories.

Some images may illustrate product usage, styling environments, or different viewing angles.

Actual product colors and visual details may vary slightly because of photography, lighting conditions, display settings, and other factors.

Where images demonstrate product usage or potential styling results, we aim to avoid misleading representations of a product's main functions, structure, or materials.

The accessories, quantities, specifications, and other items included with a purchase are determined by the information clearly stated in the applicable product listing.

If a delivered product is materially different from its main description at the time of purchase, customers may seek remedies under our Return & Refund Policy and applicable consumer protection laws.

09 | INTELLECTUAL PROPERTY & SITE CONTENT

Respecting Original Work and Authorized Materials

Creative expression and lawful ownership deserve protection.

Our website may include brand names, logos, product images, descriptions, page layouts, graphics, videos, written content, and other materials.

Unless otherwise indicated, such content is lawfully owned by us, used under authorization, or belongs to the relevant rights holders.

Applicable copyright, trademark, and other intellectual property laws may protect these materials.

Protected content may not be copied, sold, republished, commercially exploited, or misrepresented in ways that infringe legal rights without appropriate authorization.

Normal personal browsing, lawful quotation, and other legally permitted uses are not unreasonably restricted.

If you believe that material displayed on our website infringes your intellectual property rights, please contact our official support team with details identifying the protected work, the allegedly infringing material, your legal interest, and appropriate contact information.

We will review relevant reports according to the circumstances and applicable law.

10 | USER CONTENT & PRODUCT REVIEWS

Honest Feedback Helps Everyone Shop Better

Authentic, useful feedback can help customers make informed decisions.

If our website offers product reviews, feedback forms, comment features, or other opportunities to submit content, you should ensure that your submissions are truthful, lawful, and respectful of others' rights.

Users must not submit:

Knowingly false product experiences or order information.
Content impersonating other shoppers or unauthorized brand representatives.
Threatening, harassing, or clearly unlawful material.
Another person's private information without authorization.
Images, text, or videos that infringe intellectual property or other legal rights.
Malicious advertisements, spam, or fraudulent links unrelated to the review or discussion.

We may review or take appropriate action regarding content that appears unlawful, infringing, or inconsistent with reasonable website rules, subject to applicable law.

If customer reviews appear on our website, we aim to avoid presenting fabricated reviews as genuine customer experiences or displaying feedback in a misleading manner.

Users do not automatically surrender all ownership rights in their submitted content merely by providing it.

Any display, storage, or other use of submitted content will depend on the available features, applicable permissions, and relevant legal requirements.

11 | THIRD-PARTY LINKS & SERVICES

External Services May Have Their Own Rules

Some shopping features may be supported by independent providers.

Our website may contain links to external payment services, shipment tracking resources, technology providers, or other related services.

When accessing an external website, you may become subject to that provider's own terms of use, privacy policy, and service procedures.

We recommend reviewing the applicable rules before providing personal information or completing transactions through third-party websites.

Third-party service availability, features, and processing procedures may vary.

Our use of third-party service providers does not automatically eliminate our responsibilities for order fulfillment, consumer protection, or other obligations imposed by applicable law.

12 | WEBSITE AVAILABILITY & MAINTENANCE

Keeping Our Store Accessible and Functional

We work to provide a clear and reliable shopping experience.

We may occasionally perform maintenance or make necessary adjustments to support website operations, update product information, improve features, or address technical issues.

Website functionality may sometimes be temporarily affected by:

System updates
Payment service maintenance
Network connectivity problems
Server or technical service interruptions
Security investigations
Other reasonable operational maintenance

Where practical, we will take appropriate steps to minimize unnecessary disruptions.

Temporary interruptions or technical errors do not automatically release us from binding order obligations or legal responsibilities.

If a technical issue affects an order, payment, or product information, customers may contact our official customer support team for assistance.

13 | PRIVACY & PERSONAL INFORMATION

Your Information Matters

Responsible online services include respect for personal information.

When you browse our website, submit contact details, place an order, or send an inquiry, we may process relevant personal information.

Depending on your interactions, this may include contact details, transaction records, website activity, and necessary technical information.

Our collection, use, sharing, retention, and protection of personal information are governed by our published Privacy Policy and applicable law.

If the website uses cookies, analytics services, or marketing tracking technologies, we will provide information about those activities and the privacy choices required for the features actually enabled.

Using the website does not automatically require you to agree to every nonessential marketing-related processing activity.

For further information about personal data practices and applicable privacy rights, please review our complete Privacy Policy.

14 | CHANGES TO WEBSITE FEATURES

Improving How You Browse and Shop

Our website may evolve as our collections and services develop.

We may modify certain website features or content as our product collections, technical capabilities, and operational needs change.

These changes may involve:

Product collections and navigation
Product descriptions and images
Website layout and visual design
Search, filtering, and shopping assistance features
Customer support access
Related technical functionality

Such updates are intended to support normal business operations and improve the user experience.

We will not use website modifications alone to unreasonably cancel or alter obligations involving existing orders, payments, delivery commitments, or legally protected consumer rights.

Where a change materially affects users and notice is required by law, we will provide the appropriate notification.

15 | MISUSE & ACCESS RESTRICTIONS

Protecting Fair and Responsible Website Use

Website protections should be reasonable and proportionate.

Where we have reasonable grounds to believe that an activity involves fraud, malicious attacks, unauthorized data collection, or another serious violation of website rules, we may take appropriate steps to address the situation, subject to applicable law.

Such measures may include:

Requesting additional verification.
Restricting suspicious account or access activity.
Temporarily disabling specific features affected by security risks.
Reviewing technical records related to suspected unlawful conduct.
Cooperating with relevant authorities where legally permitted or required.

We will seek to apply measures proportionate to the nature and seriousness of the concern.

Normal customer complaints, legitimate refund disputes, and the lawful exercise of privacy rights will not be treated as website misuse simply because a customer raises an objection.

16 | INFORMATIONAL CONTENT & RESPONSIBILITY

Helpful Guidance Without Unreasonable Promises

Website information should support informed decisions.

We make reasonable efforts to keep website content clear, accurate, and consistent with actual product information.

However, customers have different hair types, styling habits, skill levels, and personal care needs.

General hairstyling suggestions, beauty inspiration, and care tips on our website do not replace individualized professional guidance.

For scalp disorders, hair loss, allergies, or other health concerns, we recommend consulting a qualified healthcare professional.

To the extent permitted by applicable law, we do not provide unlimited guarantees regarding results beyond our explicit product representations, legal obligations, and matters within our reasonable control.

Nothing in these terms excludes or restricts liability that cannot legally be waived, including liability arising from fraud, legally actionable product defects, or other non-excludable obligations.

17 | UPDATES & APPLICABLE LAW

Keeping Website Rules Clear and Current

Our rules may change, but lawful consumer protections remain important.

We may revise these Terms of Use to reflect changes in website functionality, business practices, applicable laws, or security requirements.

Updated versions will be published on our website, with a revision date where appropriate.

Where a material change requires additional notice or express agreement under applicable law, we will take the necessary steps.

These terms are interpreted and applied in accordance with the laws that govern the relevant activities, including any mandatory consumer protection requirements.

If a dispute arises regarding website use, we encourage visitors to contact our official support team first so we can review the circumstances and seek a reasonable resolution.

If the issue cannot be resolved through communication, users may pursue remedies available under applicable law.

No provision of these terms should be interpreted as depriving consumers of non-waivable legal rights.

18 | A MORE THOUGHTFUL ONLINE EXPERIENCE

Where Everyday Beauty Meets a Better Shopping Experience

From discovering a new curling tool to understanding different brush designs or exploring silk accessories for everyday care, we want every visit to Tervond™ to provide useful information in a comfortable setting.

We believe a trustworthy online store should offer more than attractive product displays.

It should also respect visitors' safety, privacy, and legal rights.

Through clear website guidelines, transparent information, and an ongoing focus on usability, we aim to make shopping for hairstyling tools and personal care accessories simpler and more approachable.

Thank you for visiting 𝙏𝙚𝙧𝙫𝙤𝙣𝙙™.

𝙏𝙚𝙧𝙫𝙤𝙣𝙙™ — Style Your Everyday.