Privacy Policy
YOUR PRIVACY, OUR RESPONSIBILITY
Your Trust Deserves Thoughtful Care
Welcome to πππ§π«π€π£πβ’.
When shopping for hairstyling tools, everyday brushes, or silk hair care accessories, we understand that you want to know more than just the details of the products you're purchasing. You also deserve to understand how your personal information is collected, used, shared, and protected.
This Privacy Policy explains how we may process personal information when you visit our website, browse our collections, place an order, subscribe to marketing communications, or contact our customer support team. It also describes the privacy rights and choices that may be available to you.
We are committed to handling shopping-related information transparently and responsibly.
01 | WHO WE ARE & SCOPE OF THIS POLICY
The Company Responsible for This Website
Brand / Trade Name: πππ§π«π€π£πβ’
Official Website: https://tervond.com
Legal Company Name: Shanghai Chengtongya Network Technology Co., Ltd.
Owned and Operated By: Shanghai Chengtongya Network Technology Co., Ltd.
Owner: Li Hongtao
Business Address: 2nd Floor, Building 3, No. 1036 Xizha Highway, Nanqiao Town, Fengxian District, Shanghai
Privacy & Customer Support Email: service@tervond.com
Phone Number: +86 176 8534 9435
πππ§π«π€π£πβ’ is owned and operated by Shanghai Chengtongya Network Technology Co., Ltd.
This Privacy Policy applies to personal information processed in connection with online shopping, product browsing, order fulfillment, customer support, and other related services provided through tervond.com.
If you interact with third-party websites, payment platforms, or external services, those providers may apply their own privacy policies.
02 | INFORMATION WE COLLECT
Information Related to Your Shopping Experience
We collect and process information relevant to providing our products, services, and website functionality.
Depending on how you interact with our website, we may collect the following categories of personal information.
A. Identity & Contact Information
When you place an order, submit your contact details, or reach out to customer support, we may collect:
-
Full name
-
Email address
-
Phone number
-
Shipping address
-
Billing address
-
Other contact details you voluntarily provide
We primarily use this information to identify orders, arrange delivery, send shopping-related notifications, and respond to customer service requests.
B. Order & Transaction Information
When you purchase flat irons, curling wands, hairbrushes, scalp massage tools, silk bonnets, or other products, we may process:
-
Order numbers
-
Purchased products and selected variants
-
Product quantities and order totals
-
Discounts and applicable charges
-
Payment status and transaction reference information
-
Order processing and shipping records
-
Cancellation, return, and refund records
This information helps us fulfill purchases, verify transactions, and resolve shopping-related concerns.
C. Product Preferences & Shopping Interactions
To support shopping features and improve website usability, we may process information about how you interact with our store, such as:
-
Products or collections you view
-
Items added to your shopping cart
-
Searches performed on our website
-
Selected product options and shopping preferences
-
Product inquiries you voluntarily submit
-
Interactions associated with your cart or checkout process
For example, you may browse different curling barrel sizes or compare a traditional silk sleep bonnet with an extra-long version.
Information about these interactions may help us understand how our website is used and, where applicable, provide more relevant product displays.
D. Device & Website Usage Information
When you visit our website, we or the providers supporting our website may automatically process certain technical information, including:
-
IP address
-
Browser type
-
Device type and operating system
-
Access dates and times
-
Referring pages or traffic sources
-
Page views and interaction records
-
Identifiers generated through cookies and similar technologies
-
Website performance, error, and security logs
This information may be used to operate the website, maintain security, troubleshoot technical issues, analyze performance, and improve the shopping experience where applicable.
E. Customer Support & Communication Records
When you contact us about styling tool features, product materials, order status, shipping issues, or after-sales concerns, we may retain the relevant information you choose to provide.
For example, you may submit product photos, an order number, a description of a problem, or documentation related to a return request.
If you report a malfunction involving an electrical styling tool, we may request information about the product model and the issue to help determine appropriate support steps.
We will not ask you to perform potentially unsafe electrical testing solely to demonstrate a product malfunction.
03 | HOW WE USE YOUR INFORMATION
Supporting Real Shopping and Service Needs
We use personal information for specific business purposes, subject to applicable laws.
Depending on the services involved and the relevant legal requirements, we may use personal information for the following purposes.
Order Fulfillment & Delivery
To process purchases, verify necessary information, coordinate fulfillment, arrange shipping, and provide tracking details.
Customer Support
To respond to product questions, assist with order inquiries, and handle cancellation, return, refund, and after-sales requests.
Payment & Transaction Processing
To work with applicable payment service providers to confirm payments, reconcile transactions, process refunds, and manage relevant transaction risks.
Website Functionality
To support shopping carts, checkout, customer account features where available, website performance, and essential technical operations.
Product & Shopping Experience Improvements
To understand how visitors use our product collections, identify recurring product questions, and improve product descriptions, website navigation, and service processes.
Essential Service Communications
To send order confirmations, shipping notifications, delivery updates, payment-related notices, and important after-sales communications.
Marketing Communications
To send product news, recommendations, promotional offers, and other marketing information when we have obtained any consent required by law or have another applicable lawful basis.
Fraud Prevention & Security
To identify suspicious transactions, unauthorized access, misuse of website features, and other activities that may affect customers or website security.
Legal Compliance
To meet applicable tax, accounting, consumer protection, dispute resolution, and other legal obligations.
We do not make participation in unrelated data processing activities a general requirement for purchasing our products.
04 | PAYMENT INFORMATION & THIRD-PARTY PROCESSING
How Payment-Related Information Is Handled
Payment processing may involve specialized third-party service providers.
When you complete a purchase at πππ§π«π€π£πβ’, your transaction may be processed through the checkout system configured for our website and the applicable payment service providers.
These providers may process payment credentials, transaction status, billing details, verification data, and other information necessary to complete or secure a transaction.
We generally may receive order totals, payment status, transaction reference numbers, refund details, and other information relevant to managing your purchase.
The specific handling, transmission, and storage of payment card details or other sensitive payment credentials depend on the payment services actually used.
We will never ask customers to send complete payment card numbers, CVV security codes, payment passwords, or one-time verification codes through ordinary email.
Payment service providers may also process personal information under their own privacy policies and applicable legal obligations.
For more information about checkout and payment practices, please visit our Payment & Security page.
05 | COOKIES & SHOPPING EXPERIENCE
Cookies and Similar Technologies
Supporting essential website functions and improving browsing where applicable.
Like many e-commerce websites, πππ§π«π€π£πβ’ may use cookies, tracking pixels, and similar technologies.
Depending on the features actually enabled on our website, these technologies may serve several purposes.
Essential Functionality
To support shopping carts, checkout, secure sessions, preference settings, and other core website features.
Website Performance & Analytics
To help us understand page performance, visitor trends, technical errors, and how website features are used.
Shopping Experience Improvements
To remember certain browsing preferences where applicable and help improve product organization and navigation.
Marketing & Advertising Measurement
If relevant tools are enabled, to measure marketing performance, understand advertising interactions, or deliver more relevant promotional content.
Different cookies and similar technologies may have different purposes, retention periods, and consent requirements.
Where available, you can manage applicable nonessential tracking technologies through the privacy preference controls offered on our website. You may also restrict or delete cookies through your browser settings.
Please note that disabling certain essential technologies may affect shopping carts, checkout, or other website functionality.
Where required by applicable law, we will honor the relevant consent or opt-out choices for nonessential tracking activities.
06 | WHEN WE SHARE PERSONAL INFORMATION
Working With Providers That Support Our Store
We share information with relevant parties when there is an appropriate business purpose and legal basis.
To provide our online shopping services, we may need to disclose or make certain personal information available to third parties.
These parties may include:
E-Commerce Platforms & Technology Providers
Providers supporting website hosting, product management, shopping carts, order processing, and related technical operations.
Payment Service Providers
Providers assisting with payments, transaction verification, refunds, payment disputes, and related risk management.
Shipping & Fulfillment Partners
Providers coordinating order preparation, package delivery, tracking updates, and delivery issue resolution.
Analytics & Marketing Providers
Where these features are enabled and applicable privacy requirements are met, providers helping us analyze website use, manage marketing activities, or measure advertising performance.
Professional Service Providers
Where necessary, providers offering accounting, legal, technical security, or compliance support.
Government Authorities & Other Legally Authorized Recipients
We may disclose necessary information when required by law, valid legal process, or another lawful circumstance.
We take appropriate steps, based on the nature of the services and applicable requirements, to manage how service providers handle personal information.
Under certain privacy laws, disclosures involving advertising or analytics technologies may qualify as the "sale" or "sharing" of personal information, even when no conventional cash payment is involved.
If such activities occur, we will provide the notices and opt-out methods required by applicable law.
We do not disclose customer information merely because a third party requests it, without an appropriate business purpose or lawful basis.
07 | INTERNATIONAL DATA TRANSFERS
Information May Be Processed Across Borders
International shopping can involve service providers in different locations.
The company operating πππ§π«π€π£πβ’ is located in Shanghai, China, while our website primarily serves U.S. customers shopping for hairstyling tools and personal care accessories.
In connection with order fulfillment, payment processing, website hosting, technical support, shipping, or customer service, personal information may be handled by providers located in different countries or regions.
As a result, your information may be stored, accessed, or processed outside your country or region of residence.
Privacy and data protection laws may differ among jurisdictions.
Where applicable cross-border data transfer requirements apply, we will take the contractual, technical, or organizational measures required for the relevant processing activities.
08 | DATA RETENTION & SECURITY
Keeping Information Only as Needed
We consider the purpose of information processing, operational needs, and legal obligations when determining retention periods.
Different categories of personal information may be retained for different lengths of time.
For example:
-
Order and transaction records may need to be retained for accounting, tax, consumer protection, and dispute resolution purposes.
-
Customer support communications may be retained while resolving a concern and for reasonable follow-up service needs.
-
Marketing preferences may be updated or removed according to your choices and applicable requirements.
-
Website logs and technical records may be retained as necessary for security, maintenance, and technical operations.
When information is no longer needed and no applicable retention obligation remains, we will take appropriate steps to delete, anonymize, or otherwise handle it according to the circumstances.
We value information security and apply administrative and technical safeguards appropriate to our systems and processing activities.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
If you believe your account, order information, or personal details have been accessed or used without authorization, please contact us promptly.
09 | YOUR PRIVACY RIGHTS & CHOICES
Understanding and Managing Your Personal Information
You may have rights regarding how your personal information is handled.
Depending on your location, the laws that apply, and the relevant circumstances, you may have some or all of the following rights.
Right to Access
You may request information about whether we process your personal information and, where applicable, obtain access to relevant data.
Right to Correct
You may request the correction of inaccurate or incomplete personal information.
Right to Delete
You may request deletion of certain personal information, subject to applicable legal requirements and exceptions.
Right to Data Portability
Where applicable, you may request certain personal information in a legally prescribed or portable format.
Right to Withdraw Consent
Where processing is based on consent, you may be able to withdraw that consent for the relevant activity.
Right to Opt Out of Marketing
You can unsubscribe from promotional email communications using the unsubscribe option provided in applicable marketing messages.
Opting out of marketing generally does not prevent us from sending necessary order confirmations, payment notices, shipping updates, or after-sales communications.
Right to Opt Out of Certain Data Sharing Activities
Where applicable law provides the right to opt out of the sale of personal information, targeted advertising, or sharing for cross-context behavioral advertising, you may submit a request through the methods made available on our website.
For applicable U.S. state privacy laws, we will evaluate and handle requests according to our actual business activities, relevant legal thresholds, and the consumer's location.
If our website is legally required to provide a "Do Not Sell or Share My Personal Information" link or another privacy choice mechanism, we will make the relevant option available through an appropriate page or privacy setting.
Where required by applicable law, we will also process recognized browser-based privacy preference signals, such as Global Privacy Control.
Protection Against Unlawful Discrimination
We will not unlawfully discriminate against consumers for exercising privacy rights protected by applicable law.
How to Submit a Privacy Request
You may contact us at service@tervond.com to request access, correction, deletion, or other action regarding your personal information.
Please describe the relevant information or processing activity and the type of request you wish to make.
To protect personal information, we may take reasonable steps to verify your identity or the authority of an authorized representative.
We will handle requests according to the procedures and deadlines required by applicable law and, where permitted, explain why a request cannot be fulfilled in full.
10 | CHILDREN'S PRIVACY
Our Store Is Not Directed Toward Children
πππ§π«π€π£πβ’ is an e-commerce website offering hairstyling tools and personal care accessories. Our online services are not specifically designed for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that such information has been collected in a manner inconsistent with applicable law, we will take appropriate steps to address it.
Parents or guardians who believe a child has provided personal information without appropriate authorization may contact us through our official customer support email.
Certain heated hairstyling tools also present potential heat and electrical hazards. Products should be used according to their safety instructions, and children should follow applicable product restrictions and receive appropriate adult supervision.
11 | THIRD-PARTY WEBSITES & SERVICES
External Services May Have Different Privacy Practices
Our website may contain links to payment services, shipment tracking resources, or other third-party websites and tools.
When you leave tervond.com and access another website or service, that third party may collect and process information according to its own privacy policy.
We encourage you to review the applicable privacy information before providing personal details to external services.
This Privacy Policy does not automatically apply to websites or services independently controlled by other organizations.
12 | UPDATES TO THIS PRIVACY POLICY
Keeping Our Practices Transparent
We may update this Privacy Policy from time to time to reflect changes in website functionality, payment or shipping services, business processes, or applicable legal requirements.
The updated policy will be published on our website and will include an effective or revision date where appropriate.
If a material change requires additional notice or consent under applicable law, we will take the necessary steps to meet those requirements.
We encourage you to review this page periodically to stay informed about our current privacy practices.
13 | QUESTIONS ABOUT YOUR PRIVACY?
We're Here to Help You Understand Your Choices
If you have questions about how your personal information is collected or used, or if you wish to submit a request involving access, correction, deletion, or another applicable privacy right, please contact us through the official communication channels listed at the beginning of this policy.
When submitting a request, please provide enough relevant information about the order, account, or data processing concern to help us understand and address your inquiry.
For your security, we will not ask you to send complete payment card details, account passwords, or other unnecessary sensitive credentials through ordinary email.
We want every customer to feel informed about both the products they purchase and the privacy practices associated with their shopping experience.
πππ§π«π€π£πβ’ β Style Your Everyday.