Payment & Security
At šøš®šš¶šæš¼š±ā¢, we want you to understand your order total, payment status, and account security considerations when shopping for pet toys and everyday essentials.
This page applies to orders placed through kavirod.com, which is owned and operated by Shanghai Qiqi Network Technology Co., Ltd.
1. Available Payment Methods
Available payment methods are displayed at checkout. Please refer to the options shown when placing your order. These may vary by delivery destination, payment provider, or order details.
Complete your payment through the websiteās checkout process. Do not transfer money to personal accounts supplied by unknown individuals or use unverified links requesting additional payment for an order.
2. Prices, Currency & Order Total
Before paying, review product names, quantities, selected options, the checkout currency, product subtotal, shipping charges, applicable taxes, discounts, your delivery address, and the final order total.
If prices can be displayed in different currencies, refer to the settlement currency specified at checkout. Your bank or payment provider may charge currency conversion or cross-border transaction fees under its own terms.
3. Review Product Details Before Paying
Read the product description, paying particular attention to toy dimensions, grooming tool uses, water bottle capacity, and the power requirements and package contents of electric toys. If a detail affects your purchase decision but is unclear, contact us before ordering.
4. Payment Status & Order Confirmation
After submitting payment, check the checkout result and your order confirmation. A bank payment notification and a store order confirmation may not arrive at the same time. A bank notification alone does not confirm the full processing status of your order.
If you see a charge but have not received a confirmation, check your spam folder, then contact us with your checkout email address, payment date and time, amount, and any available transaction reference number. Do not provide your full card number, payment password, or verification codes.
5. Failed or Duplicate Payments
If payment is unsuccessful, check your billing address, card details, available funds or credit, and any required verification. If the issue continues, contact your card issuer or payment provider. Confirm the previous attemptās status before trying again, as repeated attempts may create multiple pending transactions.
If you notice multiple charges for the same order, contact us with your order number, transaction dates and amounts, and records with sensitive details hidden. Some pending transactions may be temporary authorizations; your payment provider can confirm their status and release timing. We will address confirmed duplicate payments received.
6. Payment Information & Account Security
Enter necessary payment details only on the relevant payment page. Customer support will not ask for full card numbers, card security codes, passwords, or verification codes by email or phone. Hide unrelated sensitive information in screenshots. Use a unique account password and sign out on shared devices.
7. Order Verification
If payment status is unclear, information is incomplete, or a transaction needs confirmation, we may verify order-related details and pause processing. Use our published support channels. If an order cannot proceed, we will explain and handle received funds according to its status and applicable policies.
8. Order Cancellations & Refunds
Contact us promptly to request cancellation. Availability depends on processing and shipping status; wait for support confirmation. Refer to the Return & Refund Policy for eligibility, refund methods, and processing times. Banks may have separate posting times.
9. Suspicious Payment Requests
Verify unexpected additional-payment, account-verification, or payment-destination requests through service@kavirod.com before following links or sending information. If you suspect unauthorized payment-account use, promptly contact your payment provider and notify us about related orders.