Return & Refund Policy

This policy applies to products purchased through kavirod.com. Shanghai Qiqi Network Technology Co., Ltd. handles related after-sales service.

1. Return Request Window

Request returns for eligible items within 30 calendar days after delivery. For separate packages, each item’s window begins on its own delivery date. Submit your request within the window; wait for instructions before shipping. This standard window does not limit statutory rights concerning defects or fulfillment errors.

2. Preference-Based Return Conditions

Items returned for a change of mind, duplicate purchase, or wrong option must be unused, unwashed, in original condition, without chew marks, scratches, pet hair, stains, or odors. Include original packaging, accessories, instructions, and an order number or valid proof of purchase.

Check specifications before pet use. Chewed toys, used scratchers, or used grooming tools and bottles may not qualify. Opening outer shipping packaging for inspection does not by itself remove eligibility.

3. Hygiene Products & Special Items

Hygiene-sealed products such as cleaning wipes generally cannot be returned for preference-based reasons once opened. Unopened items may qualify. Any future customized-product restrictions will be disclosed before purchase. Discounts do not automatically remove eligibility unless a restriction was disclosed and permitted by law. These restrictions do not apply to damaged, defective, incorrect, incomplete, or materially misdescribed items.

4. Requesting a Return

Email service@kavirod.com with your order number, checkout email, product and quantity, reason, and relevant photos or videos for an issue. If you cannot provide a particular form of evidence, explain so we can discuss another reasonable method. We will review and provide eligibility, address, and instructions.

5. Return Address & Shipping

Do not send returns to the company business address; it is not the default return address. Use the address provided after approval. Normally ship within 14 calendar days of receiving instructions; contact us if more time is needed. Pack securely, consider tracked shipping, keep the receipt, and share tracking.

If you already shipped without instructions, promptly provide the destination and tracking. Lack of prior approval alone will not automatically deny statutory rights.

6. Return Costs

Customers pay return shipping for preference-based returns. We charge no additional restocking fee for eligible returns. Original charges for delivery already provided are generally nonrefundable unless law requires otherwise or we agree.

For items damaged, defective, incorrect, incomplete, or materially different from the description, we offer an appropriate replacement, exchange, or refund without extra costs caused by the issue. If return is needed, we arrange it or cover reasonable costs. Confirm the method first. If the whole order must be canceled for such an issue, the refund includes relevant product amounts and applicable original shipping charges.

7. Product Issues

Keep products, accessories, and packaging. Describe the affected part or function. Stop using items with loose parts, sharp damage, leaks, or electronic faults; do not repeat unsafe actions to record evidence. We do not impose an unreasonably short evidence deadline. We assess circumstances and applicable rights.

8. Inspection & Refund Timing

We inspect returns and notify you of approval. If eligibility is affected, we explain the reason and next steps. Approved refunds are normally issued to the original payment method within 5–10 business days after receipt and inspection. If no return is required, within 5–10 business days after that decision.

Banks may need additional posting time. We do not substitute store credit unless you choose it and law permits. If the original method cannot receive funds, we discuss a lawful, verifiable alternative. We never ask for payment passwords or verification codes.

9. Exchanges

Contact us to confirm stock and arrangements. Preference-based exchanges may require a return and new order. We cover costs of correcting our defects or fulfillment errors.

10. Cancellations

Contact us promptly before shipment. If cancellation is confirmed, there is no cancellation fee; refunds normally take 5–10 business days to the original payment method. After dispatch, direct cancellation may not be possible, but eligible returns remain available. Shipping delays follow our Shipping Policy. Faster refunds required by law take precedence.

11. Packages Not Received

Non-delivery is a shipping issue; you need not return something you never received. Send your order number and tracking for investigation and an appropriate resolution.

12. Contact

Send requests to service@kavirod.com and keep follow-ups in one email thread. This policy does not limit statutory consumer rights.