Shipping Policy

This policy applies to physical products purchased through kavirod.com.

1. Shipping Destinations

Available destinations are determined by the addresses supported at checkout. Contact us before paying if your address is not accepted. Provide a full recipient name, street address, city, state or province, postal code, and phone number where required. PO boxes, remote areas, and special addresses depend on carrier availability.

2. Order Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days after payment is confirmed. Processing includes order checks, preparation, packing, and carrier handoff. It excludes transit time, weekends, and public holidays at the fulfillment location.

We will contact you about payment verification, incomplete addresses, or inventory issues. If we cannot ship as expected, we will provide an updated estimate and discuss available options.

3. Estimated Transit Time

Estimated transit time after dispatch is 5–15 business days. This is an estimate, not a guaranteed delivery date. Destination, customs, carrier capacity, weather, and holidays may affect delivery. Calculate processing and transit separately and allow extra time for a specific event.

4. Shipping Charges & Import Fees

Shipping charges are calculated and displayed at checkout. Free-shipping offers follow their stated thresholds and conditions. International orders may incur import taxes, duties, or clearance fees. Unless expressly included at checkout, these may be payable by the recipient. Contact local customs before purchasing if needed.

5. Shipping & Fulfillment Arrangements

Orders may be fulfilled by the operator or a partner according to inventory and destination and may involve international shipping. The business address does not mean every product ships from that location or that we have a warehouse in your country. Contact us before ordering if origin affects your decision. Overseas fulfillment will not be described as local shipping.

6. Shipping Notifications & Tracking

We will email a shipping notification and available tracking information after dispatch. Check your email address and spam folder. The first scan may take time to appear. If split shipments are needed, we will explain and provide separate tracking when available. We will not charge extra shipping for splits we arrange without your agreement.

7. Address Changes & Cancellations

Email service@kavirod.com promptly with your order number and request. Changes depend on processing status. Carrier handoff may prevent an address change or interception, but we will help check options. Wait for confirmation that your request has been completed.

8. Delayed or Potentially Lost Packages

Contact us with your order number and tracking if the estimated timeframe has passed, updates have stopped for an extended period, or the package appears lost. We will investigate with the fulfillment partner or carrier and discuss continued delivery, reshipment, or a refund as appropriate. Assistance continues after carrier handoff.

9. Marked Delivered but Not Received

Check the address, doorstep, mail area, reception, and household members. If still missing, contact us promptly. We will not automatically refuse investigation solely because tracking shows “Delivered.”

10. Damage, Incorrect Items & Missing Components

Retain the item and packaging and send your order number, product name, description, photos of the item and shipping label, and a video if useful. Stop using unsafe or malfunctioning products. Confirmed shipping damage or our fulfillment error will be addressed by an appropriate replacement, exchange, or refund without extra costs caused by that issue.

11. Undeliverable & Returned Packages

Incorrect addresses, an unreachable recipient, or unclaimed parcels may delay delivery or cause returns. We will discuss the circumstances and obtain confirmation of applicable reshipping costs before proceeding. Refunds follow the circumstances and Return & Refund Policy. We do not pass on reshipping costs caused by our error.

12. Shipping Questions

Email service@kavirod.com with your order number. Full contact details and service hours are on the Contact Us page.