Terms and Conditions

Last Updated: October 10, 2026

These terms apply to purchases of pet toys and supplies through kavirod.com. Read product descriptions, Shipping Policy, Return & Refund Policy, and Privacy Policy before ordering.

1. Seller Information

𝗸𝗮𝘃𝗶𝗿𝗼𝗱™ is owned and operated by Shanghai Qiqi Network Technology Co., Ltd., which is responsible for sales and related customer service.

2. Purchase Eligibility & Information

You must be legally eligible to purchase and authorized to use your payment method. Provide accurate contact and delivery details, report errors promptly, and do not impersonate others or submit fraudulent orders.

3. Products & Suitability

Dimensions, materials, capacity, functionality, power, and contents follow the product page and supplied instructions. Props are not included unless stated. Minor screen-related color differences do not remove our responsibility to materially match descriptions. Consider your pet’s size, chewing habits, coat, and intended use. No toy is guaranteed to appeal to every pet or be indestructible; preference differs from a quality issue.

4. Prices & Payment

Check items, options, currency, shipping, taxes, and total at checkout. Providers may charge conversion or cross-border fees. We will explain obvious pricing, stock, or information errors and confirm a resolution before proceeding. We will not increase an existing order’s amount without agreement. Unfulfillable orders are canceled and corresponding payments refunded.

5. Order Receipt & Processing

An automated confirmation acknowledges receipt, not dispatch. We may pause for unconfirmed payment, incomplete information, inventory issues, or reasonable suspicion of unauthorized transactions and contact you. If fulfillment is impossible, we notify you and refund the unfulfilled portion. Store credit is not substituted without your choice and legal permission.

6. Shipping

Processing is normally 1–3 business days after payment confirmation; transit is estimated at 5–15 business days after dispatch. Calculate separately; business days exclude weekends and fulfillment-location holidays. Shipping costs are at checkout. If we cannot ship as promised, we provide delay information, an updated estimate, and cancellation/refund options, obtaining consent where required. Partners and international shipping may be used. Our business address is not necessarily the shipping origin.

7. Changes & Cancellations

Contact us promptly with your order number. Availability depends on status and carrier handoff. Wait for confirmation. Statutory cancellation rights remain unaffected.

8. Delivery & After-Sales

Inspect goods and keep relevant items and evidence for damage, defects, missing or wrong items, or material misdescription. Confirmed issues receive appropriate replacement, exchange, return, or refund without extra costs caused by the issue. Delivered tracking alone does not automatically defeat a claim, and carrier handoff does not end our assistance. Standard returns follow the Return & Refund Policy. Obtain instructions and do not return to our business address.

9. Use & Care

Follow instructions, supervise pets as appropriate, and stop using damaged items. Power and clean electronic toys as directed, use grooming tools gently, and apply wipes only to indicated areas. Content is not veterinary diagnosis or treatment advice. These requirements do not remove our liability for defects, misdescription, or other legal responsibilities.

10. Personal Information

Our Privacy Policy covers order and service information. Shopify provides platform services; see that policy for platform processing, potentially enabled Enhanced Services, privacy choices, and international handling. Never send passwords, verification codes, or full payment details to support.

11. Liability & Consumer Rights

We fulfill order agreements, policies, and legal responsibilities. We do not exclude liability or consumer rights that cannot lawfully be excluded. Issues are addressed according to circumstances, without transferring all transaction risk to consumers.

12. Updates & Disputes

Updates generally apply to later orders and do not retroactively reduce existing rights. Contact us about conflicting information; we will not use conflicts to reduce express promises or statutory rights. Email service@kavirod.com with your order number. You may also seek lawful help from your payment provider, authorities, or a court with jurisdiction.